Description

Managers often come across challenging behaviour in the workplace and it is important to be skilled in the techniques to deal with that behaviour.

This 5 pack is designed to prepare you as a manager to deal with the most common types of difficult people. Learn how to identify and develop strategies to deal with difficult behaviour better.

Pack inclusions:

  • Working with difficult people: How to work with aggressive people
  • Working with difficult people: How to work with negative people
  • Working with difficult people: How to work with procrastinators
  • Working with difficult people: How to work with manipulative people
  • Working with difficult people: How to work with self-serving people

These courses form part of the SkillsNet short course suite. Buy this SkillsNet value pack and save! 

Learning objectives

Audience

Any professional looking to increase their ability to manage a range of difficult stakeholders at work.

Working with Difficult People: How to Work with Aggressive People

This course will review the more common behaviours of hostile-aggressive and passive-aggressive people and provide some effective strategies you can use in coping with an aggressor's behaviour.

Offerings

Name
Working with difficult people: How to work with aggressive people (41370687) - Online

Working with Difficult People: How to Work with Negative People

Limit the impact negative people can have in the workplace with a set of tools and techniques.

Offerings

Name
Working with difficult people: How to work with negative people (41370691) - Online

Working with Difficult People: How to Work with Procrastinators

Limit the negative impact procrastinators can have in the workplace with a set of tools and techniques.

Offerings

Name
Working with difficult people: How to work with procrastinators (41370695) - Online

Working with Difficult People: How to Work with Manipulative People

Recognise when you're being manipulated and to have the necessary skills to deal with the manipulative behaviour.

Offerings

Name
Working with difficult people: How to work with manipulative people (41370699) - Online

Working with Difficult People: How to Work with Self-serving People

Gain the skills required to successfully cope with self-serving individuals.

Offerings

Name
Working with difficult people: How to work with self-serving people (41370703) - Online

Where appropriate, choose an offering for each course then click  

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