Managers often come across challenging behaviour in the workplace and it is important to be skilled in the techniques to deal with that behaviour.
This 5 pack is designed to prepare you as a manager to deal with the most common types of difficult people. Learn how to identify and develop strategies to deal with difficult behaviour better.
These courses form part of the SkillsNet short course suite
Any professional looking to increase their ability to manage a range of difficult stakeholders at work.
This course will review the more common behaviours of hostile-aggressive and passive-aggressive people and provide some effective strategies you can use in coping with an aggressor's behaviour.
Limit the impact negative people can have in the workplace with a set of tools and techniques.
Limit the negative impact procrastinators can have in the workplace with a set of tools and techniques.
Recognise when you're being manipulated and to have the necessary skills to deal with the manipulative behaviour.
Gain the skills required to successfully cope with self-serving individuals.
Where appropriate, choose an offering for each course then click