Description

Managers often come across challenging behaviour in the workplace and it is important to be skilled in the techniques to deal with that behaviour.

This 5 pack is designed to prepare you as a manager to deal with the most common types of difficult people. Learn how to identify and develop strategies to deal with difficult behaviour better.

Pack inclusions:

  • Working with difficult people: How to work with aggressive people
  • Working with difficult people: How to work with negative people
  • Working with difficult people: How to work with procrastinators
  • Working with difficult people: How to work with manipulative people
  • Working with difficult people: How to work with self-serving people

These courses form part of the SkillsNet short course suite 

Learning objectives

Audience

Any professional looking to increase their ability to manage a range of difficult stakeholders at work. 

Working with Difficult People: How to Work with Aggressive People

This course will review the more common behaviours of hostile-aggressive and passive-aggressive people and provide some effective strategies you can use in coping with an aggressor's behaviour.

Offerings

Name
Working with difficult people: How to work with aggressive people (41370687) - Online

Working with Difficult People: How to Work with Negative People

Limit the impact negative people can have in the workplace with a set of tools and techniques.

Offerings

Name
Working with difficult people: How to work with negative people (41370691) - Online

Working with Difficult People: How to Work with Procrastinators

Limit the negative impact procrastinators can have in the workplace with a set of tools and techniques.

Offerings

Name
Working with difficult people: How to work with procrastinators (41370695) - Online

Working with Difficult People: How to Work with Manipulative People

Recognise when you're being manipulated and to have the necessary skills to deal with the manipulative behaviour.

Offerings

Name
Working with difficult people: How to work with manipulative people (41370699) - Online

Working with Difficult People: How to Work with Self-serving People

Gain the skills required to successfully cope with self-serving individuals.

Offerings

Name
Working with difficult people: How to work with self-serving people (41370703) - Online

Where appropriate, choose an offering for each course then click  

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