As a manager you have to be prepared to deal with a range of difficult people both within you team and outside. It is important to be skilled in the techniques to deal with that difficult behaviour.
This comprehensive 10 pack is designed to prepare you as a manager to deal with difficult people in the workplace across a number of scenarios. Explore workplace scenarios, learn how to identify the types of difficult people, give and receive feedback and develop strategies to deal with them.
These courses form part of the SkillsNet short course suite. Buy this SkillsNet value pack and save!
You will have 365 days to access to this course.
Any professional looking to increase their ability to manage a range of difficult stakeholders at work.
This course starts by exploring the key differences, the effects, and the importance of giving constructive criticism as opposed to destructive criticism
The purpose of this course is to help you improve your skills in giving both types of feedback
This course starts by exploring the reactions that typically occur when a person receives corrective feedback or criticism.
Learn appropriate strategies for dealing with a micromanager.
Gain the skills required to successfully cope with self-serving individuals.
This course will provide you with methods to help you recognise the characteristics of some of the most common types of difficult people, better understand their motivations, and begin to deal with them more effectively.
This course will review the more common behaviours of hostile-aggressive and passive-aggressive people and provide some effective strategies you can use in coping with an aggressor's behaviour.
Limit the impact negative people can have in the workplace with a set of tools and techniques.
Limit the negative impact procrastinators can have in the workplace with a set of tools and techniques.
Recognise when you're being manipulated and to have the necessary skills to deal with the manipulative behaviour.
Where appropriate, choose an offering for each course then click