Description

As a manager you have to be prepared to deal with a range of difficult people both within you team and outside. It is important to be skilled in the techniques to deal with that difficult behaviour.

This comprehensive 10 pack is designed to prepare you as a manager to deal with difficult people in the workplace across a number of scenarios. Explore workplace scenarios, learn how to identify the types of difficult people, give and receive feedback and develop strategies to deal with them.

Pack inclusions:

  • Working with difficult people: Identifying difficult people
  • Working with difficult people: How to work with aggressive people
  • Working with difficult people: How to work with negative people
  • Working with difficult people: How to work with procrastinators
  • Working with difficult people: How to work with manipulative people
  • Working with difficult people: How to work with self-serving people
  • Working with difficult people: Dealing with micromanagers
  • Giving feedback
  • Giving constructive criticism
  • Receiving feedback and criticism

These courses form part of the SkillsNet short course suite. Buy this SkillsNet value pack and save! 

You will have 365 days to access to this course.

Learning objectives

 

Audience

Any professional looking to increase their ability to manage a range of difficult stakeholders at work. 

Giving Constructive Criticism

This course starts by exploring the key differences, the effects, and the importance of giving constructive criticism as opposed to destructive criticism

Offerings

Name
There are no Offerings available for this course.

Giving Feedback

The purpose of this course is to help you improve your skills in giving both types of feedback

Offerings

Name
There are no Offerings available for this course.

Receiving Feedback and Criticism

This course starts by exploring the reactions that typically occur when a person receives corrective feedback or criticism.

Offerings

Name
There are no Offerings available for this course.

Working with Difficult People: Dealing with Micromanagers

Learn appropriate strategies for dealing with a micromanager.

Offerings

Name
Working with difficult people: Dealing with micromanagers (41370707) - Online

Working with Difficult People: How to Work with Self-serving People

Gain the skills required to successfully cope with self-serving individuals.

Offerings

Name
Working with difficult people: How to work with self-serving people (41370703) - Online

Working with Difficult People: Identifying Difficult People

This course will provide you with methods to help you recognise the characteristics of some of the most common types of difficult people, better understand their motivations, and begin to deal with them more effectively.

Offerings

Name
Working with difficult people: Identifying difficult people (41370683) - Online

Working with Difficult People: How to Work with Aggressive People

This course will review the more common behaviours of hostile-aggressive and passive-aggressive people and provide some effective strategies you can use in coping with an aggressor's behaviour.

Offerings

Name
Working with difficult people: How to work with aggressive people (41370687) - Online

Working with Difficult People: How to Work with Negative People

Limit the impact negative people can have in the workplace with a set of tools and techniques.

Offerings

Name
Working with difficult people: How to work with negative people (41370691) - Online

Working with Difficult People: How to Work with Procrastinators

Limit the negative impact procrastinators can have in the workplace with a set of tools and techniques.

Offerings

Name
Working with difficult people: How to work with procrastinators (41370695) - Online

Working with Difficult People: How to Work with Manipulative People

Recognise when you're being manipulated and to have the necessary skills to deal with the manipulative behaviour.

Offerings

Name
Working with difficult people: How to work with manipulative people (41370699) - Online

Where appropriate, choose an offering for each course then click  

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