Getting out of difficult situations with constructive dialogue - Workshop 2016

Ever faced a difficult conversation and not know how to approach it? Such situations could arise when attending an interview, going through performance appraisals, or even discussing your salary with management. This workshop equips you with skills to develop your conversation style under stress, recognise what makes some conversations more difficult than others, prepare you to manage a difficult conversation, and apply a structured framework to facilitate the conversation.

Companies are expected to face a myriad of challenges in 2016, triggered by a leaner workforce, moderating Singapore economy, weak global demand and volatile markets.

With more global competition at our doorsteps, the pressure is on for accounting and finance professionals to ensure they can continue to add value to their organisations and increase their employability. How can accountants become better business partners in their companies? What are the critical soft skills needed to stand out as a top performer?

CPA Australia has designed a series of workshops to help you to chart your progress and equip you with the necessary personal effectiveness skills to help you stay ahead! Take the plunge and broaden your skill sets today with a more inclusive approach.


This workshop is part of the Personal Effectiveness Series. Enter code PES16 when you register for 3 or more workshops to enjoy savings.

Learning objectives

Course objective:
- Confidently deal with conflict situations
- Consider the most appropriate conversational style to achieve positive results
- recognise, prepare and facilitate difficult conversations
- discover ways to managing emotions

Presenter: Suman Balani is the Founder of Strengths Coaching Asia. She is a leadership coach and facilitator who creates and delivers developmental programmes for organisations. Suman brings together a unique blend of coaching/facilitation skills with a strong business-building background to help senior executives and teams become authentic leaders and high performing teams focus on exceptional organisational performance. Suman has over 20 years of leadership experience in payments, technology and healthcare services. She holds an Executive Masters in Organisational Psychology and Coaching and Consulting for Change from INSEAD Business School.


This program is suitable for all employees and employers particularly accounting and finance professionals including Financial Accountants, Cost Accountants, Management Accountants, Financial Auditors, Financial Analysts, CFOs and anyone who wish to improve their soft skills.

3 hours