Communication skills for finance professionals - Workshop 2018

This workshop is available in Kuala Lumpur (20-Apr). The workshop will identify what makes communication effective and some skills participants can put into practise immediately to become better communicators.

My Offerings

Description

For REP’s, Member staff and Group (3+) registrations, complete & email registration form to cpd.malaysia@cpaaustralia.com.au

Download brochure & registration form  

Presenter:

Mr Ang Ming Ern

The workshop will identify what makes communication effective and some skills participants can put into practise immediately to become better communicators.

Key topics covered:

• Communication as a process
• Communication resources
• Barriers to communication
• Power of listening, observation and conversation
• Tone patterns
• Rapport
• Clarity
• How we communicate
• Power of intent

Learning objectives

At the end of the workshop, participants will be able to:

• describe barriers to communication and how to overcome them
• describe and explain briefly the communication process
• explain and demonstrate how to build rapport with others
• recognise the importance of listening in communication and being aware of assumptions
• describe how to make communication clear and the importance of clarity
• understand that what is meant is not always what is understood (intention vs. perception)
• recognise the importance of asking questions
• describe key learning points derived from workshop activities

All our workshops are available via in-house training.

Audience

Individuals who wish to build on their communication skills for their personal growth, career advancement and future development.

Details

75753918

1 day

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