Managing and dealing effectively with difficult people - Workshop 2017

Description

For REP’s, Member staff and Group (3+) registrations, complete & email registration form to cpd.malaysia@cpaaustralia.com.au

Download brochure & registration form

PRESENTER
Ms Shuba Kumar

This workshop gives the participants the "how to's" of effectively handling difficult people. It provides a practical guide on how to handle difficult people and review their options when faced with difficult, aggressive or uncooperative people.

KEY TOPICS COVERED

• Developing your understanding of behaviour
• Interpersonal skills and assertiveness
• Strengthening your impact
• Dealing with difficult people
• Communication and listening skills
• Setting clear and healthy boundaries

Learning objectives

• Develop a straight forward and productive management style
• Understand how “difficult behaviours” in others keep us from doing our best work and what we can do about it
• Identify and understand different people personality types
• Demonstrate the art of active listening and the art of handling different difficult people
• Identify the barriers in dealing with difficult people
• Minimise the impact of personality conflicts on performance
• How to deal with each personality type and develop constant win – win communication
• Experiment with new approaches to a wide range of challenging situations
• Learn to strategies for handling situations when your buttons get pushed – how to respond, rather than react and how to “unhook” and get back on track

All our workshops are available via in-house training.

Audience

Any professionals, supervisors and managers with management responsibility who want to reduce stress in the workplace and develop their skills in the crucial area of people management