Introduction to mediation - Workshop 2017

Since Civil Justice Reform starting was introduced in 2 April 2009, mediation has become increasingly significant in dispute resolution. To facilitate a more efficient, effective and expeditious handling of both commercial and community disputes, it is advised that the parties resort to mediation early to resolve their differences in a more efficient, less costly and amicable manner. Mediation and the facilitated communication would help parties understand each other better, reduce conflicts and rancor, and prevent potential damage to relationships.

The enactment of the Mediation Ordinance in 2013 is expected to facilitate promotion of more extensive and effective use of mediation in Hong Kong. In August 2016, Consumer Council advocated to establish a “Consumer Dispute Resolution Centre” to achieve triple wins in consumer dispute resolution.

It is a pleasure to spread and consolidate a culture of using mediation to resolve commercial disputes amicably among the parties, as an alternative to litigation.

Key topics covered:

  • What is Mediation
  • Adjudicatory Process vs Mediation
  • Development of Mediation in Hong Kong
  • How to become an Accredited Mediator
  • Role of Mediator
  • Mediation Procedure
  • Mediation-related Skills
  • Case Sharing
  • Q&A

Trainer profile:

Shirley Yam played as a key managerial role in different international enterprises with more than ten-year working experience in strategic planning, complaint handling and training. Shirley Yam merges her excellence in commercial world together with mediation, and now being an Accredited Mediator of Hong Kong Mediation Accreditation Association Limited (HKMAAL) and Hong Kong International Arbitration Centre (HKIAC), and is the committee member of Hong Kong Mediation Council (HKMC)’s Commercial Mediation Interest Group (CMG), Workplace Mediation Working Group (WPWG) and General Mediation Interest Group (GIG). She has solid experiences on commercial disputes, workplace conflict, complaint handling and peer mediation. Her footprint can also be found in Hong Kong Family Welfare Society be the trainer for the mediation program and in the Online TV Program for sharing mediation.

Learning objectives

  • Grasp a basic understanding on mediation
  • Get an overview of mediation development in Hong Kong
  • Learn how to deal with internal and external conflicts/ disputes
  • Use mediation as an Alternative Disputes Resolution (ADR)
  • Equip yourself with information on how to become an accredited mediator


This workshop is suitable for professionals who are interested in mediation.

1.5 hours