Building Interpersonal Skills - Workshop 2017

The ability to communicate positively and effectively is now becoming a pre-requisite for your success in business and management advancement. Literally, everyone can talk and communicate but only few can connect! To connect it is about joining other people, getting to know them, relating to them in a way that ultimately increases your influence with them.

Assertiveness is the ability to express yourself and your rights without violating the rights and triggering emotions of others. Acting assertively will allow you to feel self-confident and will generally gain you the respect of your colleagues and clients. More importantly, while we may have limited choices in the people you interact with, learning how to appreciate them and to bring out the best in them at their worst will turn differences into collaboration.

This workshop is delivered across two sessions. In the first session, the training aims to promote the importance of Positive Attitude and Communication Enhancement for Connection, and the second session will focus on building up essential assertiveness skills.

Key topics covered:

• Feel confident in communicating with different stakeholders
• Present and share ideas in meetings assertively
• Acknowledge and appreciate differences among different people at work and how better to work with each other at work
• Handle challenging and difficult conversations and scenarios
• Build positive relationship with different stakeholders at work
• See and feel being different in own communication with great presence

Trainer profile:

Dr Harry Wong (aka Dr. Happy), FCPA

Dr Harry Wong has trained and facilitated over 32,000 professionals and management in Greater China (incl. Macau), US, UK, Canada, Australia and Singapore. He is Asia 1st Certified NLP master trainer by American Board of NLP personally trained and certified by Drs. Tad and Adriana James, and China 1st certified coach trainer at master level by American Board of NLP – Coaching Division. He is an accredited HKMAAL General Mediator (Accountancy and Family), a Chartered professional accountant of CICA, Canada, and a Doctor of Applied Psychology, USA. His areas of specialisation included: appreciative leadership, employee engagement, communication for connection, high impact presentation, happy coaching, positivity and change management.

Learning objectives

Session 1

• Understand the benefits of positive attitude and communication
• Implement strategies to build instant rapport with stakeholders
• Connect yourself to people who are an asset to your business with “easy-to-apply” concepts and skills on communication
• Present as a proactive, committed and interesting person in working with each other more effectively as a team

Session 2

• Understand why and how conflict and disagreement arises
• Have the right mindset to deal with different levels (e.g. senior management) and nature (e.g. unpleasant people) of stakeholders
• Know how to assert yourself to express your view with your team, management and other stakeholders in reaching a win-win-win outcome
• Motivate yourself to start build positive relationship and make networking a priority for your business development

Audience

Business managers and accounting professionals who have strong desires to refine their interpersonal skills as well as to develop good working relationship with stakeholders within and outside of the company with confidence and flexibility.  Also relevant to those who need to work with both internal and external stakeholders and would like to develop their assertiveness, appreciation abilities and positive relationships at work.