Are you reluctant to voice your opinions to your colleagues for fear they'll be judged negatively? Do you find yourself avoiding awkward communication situations? Confident interpersonal communication skills are essential for healthy and successful relationships, whether personal or professional. Once you've learned how to apply them, these skills enhance your influence and help you achieve your goals. Communicators have an enormous advantage if their relationships are based on rapport-building trust and credibility. But trust and credibility are not the only essentials. You also need to use specific communication behaviors to project confidence in all your verbal and nonverbal interactions. The course shows you how the essential elements of trust, credibility, and specific confident communication behaviors bring about confident communication and enhance your influence. It highlights the advantages of communicating with confidence, explores the construction of trust and credibility, and clarifies how trust and credibility result in confident communications. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

This online course forms part of the SkillsNet short course suite.

Learning objectives

  • Identify expressions of the essential elements of confident communication
  • Recognise how trust and credibility enhance confidence in interpersonal communication
  • Recognise the use and impact of confident communication behaviours in a given communication scenario

Audience

Individuals who want to develop or refresh their interpersonal communication skills

60 Minutes

365 Days

loading...