This course presents basic concepts about scheduling in both manufacturing and service organisations. It walks you through the main objectives, benefits, and levels of scheduling. Using the example of staff scheduling in a service situation, it explores the practical considerations of scheduling. The course also discusses two approaches to loading work center and helps you understand how to use various sequencing rules to schedule work orders.

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This online course forms part of the SkillsNet short course suite.

Learning objectives

  • Identify the main objectives of scheduling
  • Identify the key areas with which each level of scheduling is concerned
  • Identify the main challenges of scheduling of staff in a service environment
  • Calculate the minimum number of employees needed daily and weekly in a given service related scenario
  • Match approaches to loading work centers with their characteristics
  • Sequence jobs using a variety of sequencing rules


Anyone working in operations management or another functional area, who is looking to gain a working understanding of the operations functions in a service or manufacturing organisation

60 Minutes

365 Days