Operations scheduling involves the distribution and use of an organization’s resources – in other words, its human resources, equipment, and facilities – to produce the goods and services needed to meet forecasted customer demand. Two important activities within the scheduling function are loading and sequencing. Loading means assigning production-related work to appropriate organizational resources. Sequencing establishes the order for performing the work needed to meet production priorities and targets. These scheduling activities enable operations managers to optimize the use of organizational resources during production. This course presents basic concepts about scheduling in both manufacturing and service organizations. It walks you through the main objectives, benefits, and levels of scheduling. Using the example of staff scheduling in a service situation, it explores the practical considerations of scheduling. The course also discusses two approaches to loading work centers and helps you understand how to use various sequencing rules to schedule work orders.

Learning objectives

  • Identify the main objectives of scheduling
  • Identify the key areas with which each level of scheduling is concerned
  • Identify the main challenges of scheduling of staff in a service environment
  • Calculate the minimum number of employees needed daily and weekly in a given service related scenario
  • Match approaches to loading work centers with their characteristics
  • Sequence jobs using a variety of sequencing rules


Anyone working in operations management or another functional area, who is looking to gain a working understanding of the operations functions in a service or manufacturing organization

60 Minutes

365 Days