Managing a multigenerational team requires a clear understanding of the diversity of your employees and the strategies needed to help your team benefit from their differences. A generationally diverse workplace has the potential for conflict between younger and older workers, but if you tap into the potential of this diversity and view differences as strengths, you will create a more productive, collaborative, and innovative work environment. This course reviews the potential sources of conflict within a generationally diverse team, including differences in approaches to work and communication. It also covers strategies for managing a multigenerational team in a way that ensures your team members – regardless of differences in approach – feel included, respected, and supported. This course also describes how to implement a mentoring program that takes advantage of the varying experiences and perspectives of multiple generations.

Learning objectives

  • Match typical sources of conflict in multigenerational teams to examples illustrating them
  • Use strategies for managing a multigenerational team in a given scenario
  • Recognise how to implement a mentoring program that takes advantage of the experiences of different generations

Audience

Individuals who want to develop or refine their skills for managing different workforce generations

60 Minutes

365 Days

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