One of the greatest benefits of cross-functional teams is the diversity of viewpoints, experience, and backgrounds among team members. But this can also prove to be their biggest weakness if not managed properly. Negative interpersonal dynamics can steer the work of a cross-functional team off-track quickly and irreversibly, jeopardizing its great potential. This course explains how to head off interpersonal problems by facilitating open communication and handling meetings effectively. It also outlines how to resolve conflicts when they do arise in a cross-functional team.

Learning objectives

  • Recognise statements that illustrate the principles of open communication
  • Match examples of problems regarding cross-functional team meetings with possible solutions
  • Use techniques to make a cross-functional team meeting more effective
  • Recognise how to perform the steps for resolving a conflict in a cross-functional team
  • Facilitate resolution of a conflict in a cross-functional team


Anyone who wants to develop or refine skills for developing, utilizing, managing, and leading cross-functional teams within their organization

60 Minutes

365 Days