This course introduces a variety of tools and techniques to use at the three most important steps of the decision-making process: generating, evaluating, and choosing between alternative courses of action. Nominal group technique (NGT) is used to brainstorm and prioritise options as a team. Return on Investment (ROI) measures distil the costs and benefits of each alternative into a monetary value, thus enabling you to easily compare your options on financial terms. Three other decision-making tools â€“ the devil's advocate technique, Plus/Minus/Interesting (PMI) analysis, and the ease-and-effect matrix â€“ provide alternate methodologies for challenging and evaluating alternatives before making a decision. Equipping yourself with these tools will ensure you have an edge when you're facing an important decision.
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This online course forms part of the SkillsNet short course suite.
Individuals who want to develop or improve their problem-solving and decision-making skills