The way we communicate is constantly changing; e-mail has become an indispensable part of the way organisations communicate, conduct business, and maintain daily functions. The age of technology has made communicating easier, so it is essential to have the fundamentals of workplace communication etiquette as second-nature. This 9-part value pack examines how to effectively communicate over e-mail and telephone to key internal and external stakeholders, discusses how to maintain professionalism across different modes of communication, guides you through the art of building and giving a succinct, successful presentation, and identifies how to conquer challenges associated with public speaking. Discussing best practice communication skills, this value pack will enable you to develop your professional skillset, helping your career thrive.

This value pack contains the following short courses:

  • Writing effective e-mails and instant messages
  • Sending e-mails to the right people
  • Organising your e-mail
  • Keeping business calls professional
  • Planning an effective presentation
  • Building your presentation
  • Ensuring successfully presentation delivery
  • Writing and preparing an effective speech
  • Conquering the challenges of public speaking
  • Fundamentals of business storytelling

This value pack consists of multiple short courses, giving you the flexibility of accelerated learning while fitting it into your increasingly busy schedule. The course topics listed above contain a number of micro learning assets, each of which take between 3 - 6 minutes to view. Focusing on a single learning objective per subcategory, these courses will give you practical tools that you can implement immediately.

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Learning objectives

Audience

This value pack is suitable for those who want to refresh and refine their e-mail etiquette, telephone communication skills, and those individuals who are wanting to develop their public writing and presentation skills.

5

365 Days

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