Do you know if your team's goals are consistently being met? Or if the individuals in your team are performing at their peak? Using a performance management system is vital to help ensure that the performance of individuals and teams produces the desired outcomes for organizational success. Having a performance management system in place can focus attention on results that count, boost productivity, align team and individual activities with organizational goals, and improve morale. After explaining the nature and benefits of performance management, this course outlines the five phases of a performance management system: planning, monitoring, improving, reviewing, and rewarding. It then explains what you need to do in the planning phase. It shows you how to recognize critical success factors and develop key performance indicators based on these. Then it guides you in collaborating with employees to create role profiles that can generate meaningful performance agreements. Having established performance expectations, you will now have a basis for implementing the other components of the performance management system.

Learning objectives

  • Recognise the value of having a performance management system
  • Recognise actions to take at different stages of the performance management process
  • Determine critical success factors for accomplishing specific strategic objectives
  • Devise effective KPIs
  • Develop a role profile to clarify expectations


Managers, supervisors, and team leaders who need to manage performance on an individual and team level

60 Minutes

365 Days