The first step in creating any solution is to review stakeholder needs and analyze what tools are available to address those needs. Without understanding stakeholder requirements, you may find a solution to the wrong problem. And without understanding the tools and technologies involved, you may aim for impossible goals. It's equally important to ensure you document and confirm requirements so you have a solid plan to address stakeholder needs. This course provides an overview of requirements elicitation as prescribed in A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide) – Version 2.0 by the International Institute of Business Analysis (IIBA®). Specifically, this course introduces the importance of activities like brainstorming to prepare for requirements elicitation. Techniques for conducting requirements elicitation like document and interface analyses are also covered. Finally, this course details how to document elicitation results through techniques like prototyping, and how to conduct interviews in order to confirm elicitation results. This course provides a foundational knowledge base of business analysis information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the IIBA®’s Certified Business Analysis Professional™ (CBAP®) certification exam. IIBA®, the IIBA® logo, BABOK®, and Business Analysis Body of Knowledge® are registered trademarks owned by International Institute of Business Analysis.

This online course forms part of the SkillsNet short course suite.

Learning objectives

  • Identify the purpose of requirements elicitation
  • Identify the inputs to prepare for elicitation
  • Identify the techniques that can be used to prepare for requirements elicitation
  • Recognise the features of the brainstorming technique
  • Recognise how to use the brainstorming technique to prepare for requirements elicitation
  • Identify the inputs to conduct elicitation activity
  • Identify the elements of conducting elicitation activity
  • Identify the techniques for conducting requirements elicitation
  • Recognise how to use the document analysis technique
  • Recognise how to use the interface analysis technique
  • Conduct requirement elicitation in a given scenario
  • Identify the features of documenting elicitation results
  • Recognise how to use the prototyping technique
  • Recognise the techniques to confirm elicitation results
  • Document and confirm elicitation results in a given scenario


All levels of employees wishing to develop and refine their business analysis skills or intending to write IIBA®’s Certified Business Analysis Professional (CBAP®) certification exam.

120 Minutes

365 Days