If you want to achieve a successful outcome in a negotiation, you need to communicate well. And this means not only being clear in how you deliver your message but also ensuring the other party feels understood. You need to actively and skillfully create a connection with the person you're negotiating with. Otherwise, you won't ever reach an agreement. This course describes ways you can communicate effectively in a negotiation. It discusses how to set the tone for a negotiation, make an effective and clear proposal, and respond positively to the other party in the negotiation.

This online course forms part of the SkillsNet short course suite.

Learning objectives

  • Recognise how to set the right tone for a negotiation
  • Recognise effective ways to communicate your proposal during a negotiation
  • Respond appropriately to the other party in a given negotiation scenario


Individuals who want to understand and develop their negotiation skills

60 Minutes

365 Days