This course starts by exploring the key differences, the effects, and the importance of giving constructive criticism as opposed to destructive criticism
Description
Feedback is an essential element of successful businesses. Everyone benefits from the exchange of meaningful, constructive criticism. But giving criticism that is constructive rather than destructive can be one of the most important and difficult skills to learn. Given thoughtlessly, without proper preparation and consideration, it's likely to be ignored by the recipient, or worse yet, give offense. On the other hand, when given properly, constructive criticism given by a manager to an employee, or from a team leader to a team member, is a powerful tool for improving performance and increasing productivity. This course starts by exploring the key differences, the effects, and the importance of giving constructive criticism as opposed to destructive criticism. You will then learn a three-step process for giving constructive criticism effectively and have a chance to practice using it in a RolePlay that simulates a realistic work scenario. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.Learning objectives
- Identify the effects of destructive criticism and constructive criticism
- Determine whether criticism was given effectively in a given scenario
- Give criticism using the three-step process