Delivering a difficult message can be one of the most challenging things you do in a professional environment. It can bring anxiety, as you are faced with addressing an uncomfortable issue, and stress at the thought of the conversation's potential to result in a situation of high emotions. This course explores the skills needed to help you effectively plan and deliver your difficult message. It helps you learn how to develop and frame your message by examining issues such as careful preparation, wording, and delivery. If you deliver your difficult message with diplomacy and tact, you can better manage any negative impact your message might have on you or your audience.
This online course forms part of the SkillsNet short course suite.
Individuals who want to improve their communication skills in the professional environment and become more diplomatic and tactful in conversation