People who have no problem communicating clearly when they speak sometimes struggle to make themselves understood when they write. That's because the ability to write clearly and concisely is a skill that requires effort to master. Acquiring this skill gives you the tools to create effective business documents for readers who lack the time or the patience to search for essential information buried in long, rambling e-mails or reports. Writing clearly also entails organizing content logically and appropriately for the subject and reader. Clear and concise sentences get you part of the way. But you need to organize these into coherent paragraphs that convey the relevant information in the most effective way. This course describes ways to make your writing more clear. Specifically, it covers the importance of using short, familiar words, appropriate connotations, concrete and specific language, and transitional words and phrases. The course also discusses ways to be more concise and explains some best practices for organizing content logically and appropriately.  

Learning objectives

  • Recognise sentences that reflect the techniques of clear writing
  • Recognise how to apply the techniques of concise writing to a given sample of business writing
  • Identify ways to organise content to increase reader understanding


Individuals, at any level in an organization, who want to refresh or refine their basic business writing skills

60 Minutes

365 Days