Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives are openly pushy and can easily intimidate people; passive-aggressives work behind the scenes with hidden agendas. No matter which type of aggressive behavior you have to deal with, aggressive co-workers can easily ruin your day or ruin a project with their behavior. In order to limit the negative impact aggressive people can have, you need a set of tools and techniques at your disposal suited to the particular type of aggressive person you may be dealing with. This course will review the more common behaviors of hostile-aggressive and passive-aggressive people and provide some effective strategies you can use in coping with an aggressor's behavior.

This online course forms part of the SkillsNet short course suite.

Please note this course is only available to CPA Australia members.

Learning objectives

  • Determine which aspects of handling hostile-aggressive behaviour were dealt with appropriately in a given scenario
  • Recognise examples of hostile-aggressive behaviour
  • Determine which aspects of handling passive-aggressive behaviour were dealt with appropriately in a given scenario
  • Recognise examples of passive-aggressive behaviour
  • Apply strategies for dealing with a hostile-aggressive person in a workplace scenario

Audience

Individuals who want to develop or refresh their communications skills when working with difficult people

60 Minutes

365 Days

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