In this course, you'll learn how to deliver feedback to other members of your team using a direct, honest, and assertive style that strives to eliminate uncertainty. You'll also learn techniques to help you receive and process feedback provided by other team members. Mastering this feedback loop provides an opportunity to grow as an individual, as well as improve team performance as a whole.

For an optimal experience please check the minimum computer system requirements.

This online course forms part of the SkillsNet short course suite.

Please note this course is only available to CPA Australia members.

Learning objectives

  • Recognise examples of assertive feedback
  • Recognise examples of effective feedback
  • Apply strategies for giving feedback to team members
  • Recognise examples of elements of the process for receiving feedback from team members
  • Apply the process for receiving feedback from team members


All levels of employees; anyone who participates on any type of team

60 Minutes

365 Days