In the world of business you cannot expect faulty processes to deliver outstanding organisational results. Six Sigma offers many ways to improve your organisation's processes, based on your priorities and business requirements. Whenever you delve into process improvement, you have the option to create new processes altogether or replace old processes with new ones. Six Sigma Champions generally choose to improve upon existing processes.

This course is designed to help Champions learn how to use Six Sigma's Define - Measure - Analyse - Improve - Control (DMAIC) methodology to upgrade current processes. It also explores using Six Sigma tools and methods to understand customer requirements, recognise the gaps between current deliverables and customer needs, analyse the root causes of process shortfalls, and finally use Six Sigma tools to improve inefficient processes. This course introduces you to Six Sigma tools and their application in Six Sigma methodology using a keep-it-simple-statistically approach ideal to a Champion's strategic role.

For an optimal experience please check the minimum computer system requirements.

This online course forms part of the SkillsNet short course suite.

Please note this course is only available to CPA Australia members.

Learning objectives

  • The benefits that can be gained from process improvement
  • How to improve a process using Six Sigma's voice of the customer and quality function deployment
  • Sequence examples of the steps in building a business process map
  • Match the scenario to the most appropriate root cause analysis tool
  • The advantages of using the DMAIC methodology
  • Appropriate Six Sigma tools you would use to examples of the steps in the Define stage of DMAIC
  • Sequence examples of the steps in the Define stage of the DMAIC process
  • Suitable Six Sigma tools to use in the Measure stage of DMAIC
  • Tools and techniques to use to achieve the objectives of the Analyse stage of DMAIC
  • Tools used to achieve objectives in the Improve stage of DMAIC
  • Tools used to achieve objectives in the Control stage of DMAIC


Members of top management, vice presidents, directors, divisional managers, and senior functional managers selected to work directly as champions or potential Champions. Champions include those people who own the processes to be improved, make resources available, evaluate financial cost justifications, and supervise the individuals selected as Black Belts and Green Belts.

180 Minutes

365 Days