This course helps you set priorities for your departmental team. It begins by explaining the importance of managing priorities appropriately and the dangers of failing to do so. Next, it shows you how to use the Eisenhower principle to rank tasks in terms of importance and urgency. It then walks you through a detailed Pareto technique for deciding how to prioritise among problems in a given scenario and gives you an opportunity to practice this method. Finally, it teaches you some best practice principles for measuring performance on priorities.

For an optimal experience please check the minimum computer system requirements.

This online course forms part of the SkillsNet short course suite.

Please note this course is only available to CPA Australia members.

Learning objectives

  • Recognise benefits of effective team priority management
  • Recognise true statements about priorities and prioritising
  • Use the Eisenhower hierarchy to deal effectively with priorities in a given scenario
  • Use the Pareto technique to prioritise problem groups in a given scenario
  • Recognise how to follow best practice for measuring performance on priorities


Team leads, supervisors, managers, directors, and strategic planners who manage organisational priorities to drive organisational success

60 Minutes

365 Days