This course introduces the essentials of difficult conversations, including an explanation of what they are and why they're difficult, how to manage the stress commonly associated with them, and how to prepare for and deal with them. This can result in a normally difficult encounter into a positive experience.
For an optimal experience please check the minimum computer system requirements.
This online course forms part of the SkillsNet short course suite.
Please note this course is only available to CPA Australia members.
Management level employees wanting to develop or refine their skills in delivering a difficult message to their direct reports, colleagues, or superiors