After explaining the nature and benefits of performance management, this course outlines the five phases of a performance management system: planning, monitoring, improving, reviewing, and rewarding. It then explains what you need to do in the planning phase. It shows you how to recognise critical success factors and develop key performance indicators based on these. Then it guides you in collaborating with employees to create role profiles that can generate meaningful performance agreements. Having established performance expectations, you will now have a basis for implementing the other components of the performance management system.

For an optimal experience please check the minimum computer system requirements.

This online course forms part of the SkillsNet short course suite.

Please note this course is only available to CPA Australia members.

Learning objectives

  • Recognise the value of having a performance management system
  • Recognise actions to take at different stages of the performance management process
  • Determine critical success factors for accomplishing specific strategic objectives
  • Devise effective KPIs
  • Develop a role profile to clarify expectations


Managers, supervisors, and team leaders who need to manage performance on an individual and team level.

60 Minutes

365 Days