This course introduces best practices for confronting your direct reports about their difficult behaviour. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

For an optimal experience please check the minimum computer system requirements.

This online course forms part of the SkillsNet short course suite.

Please note this course is only available to CPA Australia members.

Learning objectives

  • Identify examples of the effects of not dealing with employee behaviour problems in a firm and timely manner
  • Recognise how to confront difficult behaviour
  • Confront an employee about his or her behaviour in a given scenario


Individuals in a management role at any level including supervisors, team leaders, professionals, departmental heads, directors, top management, and executives.

60 Minutes

365 Days