Understand why emotional intelligence abilities are important as a leader. The course also provides you with practical, positive techniques for promoting and improving emotional intelligence as a leader within your business environment.

For an optimal experience please check the minimum computer system requirements.

This online course forms part of the SkillsNet short course suite.

Please note this course is only available to CPA Australia members.

Learning objectives

  • Recognise why emotional intelligence is important in the workplace
  • Match emotional intelligence competencies to their associated domains
  • Recognise which perception competencies need improvement and recommend techniques for cultivating them, in a given scenario
  • Choose actions that demonstrate emotional intelligence in controlling emotions
  • Recognise actions that demonstrate emotional intelligence in facilitating


Individuals, supervisors, managers, directors. The course is also suitable for those executives wishing to refresh their leadership skills.

60 Minutes

365 Days