This course explains the methods that can be used to have successful difficult conversations. These methods include sticking to an agenda, stimulating open dialogue, and connecting with the subject. It also explores how you can learn from the experience and share perspectives, find mutual understanding, and work with the subject to design an action plan.
For an optimal experience please check the minimum computer system requirements.
This online course forms part of the SkillsNet short course suite.
Please note this course is only available to CPA Australia members.
Management-level employees wanting to develop or refine their skills in delivering a difficult message to their direct reports, colleagues, or superiors