This course covers active listening and presents techniques for listening more effectively to teammates, thereby encouraging the sharing of ideas within the team.

For an optimal experience please check the minimum computer system requirements.

This online course forms part of the SkillsNet short course suite.

Please note this course is only available to CPA Australia members.

Learning objectives

  • Recognise verbal barriers to communication
  • Apply ground rules for open communication, given a team meeting scenario
  • Identify strategies for maintaining open communication during team meetings
  • Identify which barriers to effective communication will be eliminated by specific strategies for team meetings
  • Recognise techniques for actively listening to a teammate's viewpoint


All levels of employees; anyone who participates on any type of team

60 Minutes

365 Days