Effective communication is always a challenge, and when diverse cultures are introduced, good communication can become even more challenging. In today’s global economy, understanding how context, style, beliefs, and value systems influence the way we communicate and decode others' messages is more important than ever. This course attempts to explain various dimensions of a culture and how they affect the communication between individuals from different cultures by identifying the requirements of successful cross-cultural communication. The course takes you through the communication styles for high or low-context situations and provides some key guidelines to improve your cross-cultural communication based on Hofstede's cultural dimensions model.

This online course forms part of the SkillsNet short course suite.

Please note this course is only available to CPA Australia members.

Learning objectives

  • Identify guidelines for successful cross-cultural communication
  • Classify examples of communication styles as being high- or low-context
  • Match the cultural dimensions in Geert Hofstede's Model with their descriptions
  • Match each dimension with the guideline that describes how to improve communication with people who exhibit that dimension


Anyone who wants to develop or refine their cross-cultural communication skills

60 Minutes

365 Days