This course explores how communication takes place, and presents techniques and strategies for enhancing communication. It also examines how various project management tools can be used to analyse project risk, feasibility, and priority.

For an optimal experience please check the minimum computer system requirements.

This online course forms part of the SkillsNet short course suite.

Please note this course is only available to CPA Australia members.

Learning objectives

  • Recognise interpersonal skills and techniques that the effective communicator may use
  • Identify the types of nonverbal communication that help you win the trust of others
  • Identify barriers to effective communication
  • Recognise how to overcome barriers to communication in a global environment
  • Recognise appropriate communication technology formats used to deliver different kinds of messages
  • Prioritise a project using benefit-cost analysis formulas
  • Identify why the work breakdown structure (WBS) is the most important element of project planning
  • Identify the advantages and disadvantages of using Gantt charts
  • Distinguish between the critical path method (CPM) and the program evaluation and review technique (PERT)
  • Recognise examples of critical performance measures of an ongoing project
  • Sequence examples of the steps involved in the management of risk
  • Match the major project management documents with descriptions


Corporate directors of quality, quality managers and executives involved with quality at the organisational or departmental level within an organisation.

120 Minutes

365 Days