This course helps you recognise the value of honest, fact-based analysis and demonstrates how the application of a few tools greatly assists you when determining the root cause of a problem and the best solution. The course first discusses problem analysis, illustrates steps to follow when analysing problems, and outlines the tools used for uncovering the root causes. It then describes how to use evaluation and analysis when choosing the best solution from the alternatives available, as well as some of the tools you can use to assist in your endeavours.

For an optimal experience please check the minimum computer system requirements.

This online course forms part of the SkillsNet short course suite.

Learning objectives

  • Recognise when to use specific fact-based analysis tools
  • Apply the steps in a five-why analysis to determine the root cause of a problem
  • Apply the steps in a cost-benefit analysis to determine the best solution to a problem


Individuals who want to develop or improve their problem-solving and decision-making skills

60 Minutes

365 Days