This course reviews the potential sources of conflict within a generationally diverse team, including differences in approaches to work and communication. It also covers strategies for managing a multigenerational team in a way that ensures your team members – regardless of differences in approach – feel included, respected, and supported. This course also describes how to implement a mentoring program that takes advantage of the varying experiences and perspectives of multiple generations.

For an optimal experience please check the minimum computer system requirements.

This online course forms part of the SkillsNet short course suite.

Learning objectives

  • Match typical sources of conflict in multigenerational teams to examples illustrating them
  • Use strategies for managing a multigenerational team in a given scenario
  • Recognise how to implement a mentoring program that takes advantage of the experiences of different generations

Audience

Individuals who want to develop or refine their skills for managing different workforce generations

60 Minutes

365 Days

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