There are many factors and variables that influence the way we listen. Listening to understand and being able to truly identify what is being said to you is often easier said than done. Internal and external roadblocks can interfere with how we listen and interpret the information communicated to us. In this course, you'll discover how roadblocks such as distractions, emotions, and the way in which we communicate can influence the way we listen and receive messages. The course also covers strategies that you can use to avoid these roadblocks and improve your listening skills. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

This online course forms part of the SkillsNet short course suite.

Learning objectives

  • How to avoid distractions that block effective listening
  • Distractions that block effective listening
  • Determine which aspects of practicing emotional control were dealt with appropriately in a given scenario
  • How emotions can block effective listening, given a scenario
  • Identify examples of speech that blocks effective listening


Individuals who want to develop or improve their skills for listening effectively within the workplace

60 Minutes

365 Days