Understand why emotional intelligence abilities are important as a leader. The course also provides you with practical, positive techniques for promoting and improving emotional intelligence as a leader within your business environment.

For an optimal experience please check the minimum computer system requirements.

This online course forms part of the SkillsNet short course suite.

Learning objectives

  • Recognise why emotional intelligence is important in the workplace
  • Match emotional intelligence competencies to their associated domains
  • Recognise which perception competencies need improvement and recommend techniques for cultivating them, in a given scenario
  • Choose actions that demonstrate emotional intelligence in controlling emotions
  • Recognise actions that demonstrate emotional intelligence in facilitating


Individuals, supervisors, managers, directors. The course is also suitable for those executives wishing to refresh their leadership skills.

60 Minutes

365 Days