This course introduces a variety of tools and techniques to use at the three most important steps of the decision-making process: generating, evaluating, and choosing between alternative courses of action. Nominal group technique (NGT) is used to brainstorm and prioritise options as a team. Return on Investment (ROI) measures distil the costs and benefits of each alternative into a monetary value, thus enabling you to easily compare your options on financial terms. Three other decision-making tools – the devil's advocate technique, Plus/Minus/Interesting (PMI) analysis, and the ease-and-effect matrix – provide alternate methodologies for challenging and evaluating alternatives before making a decision. Equipping yourself with these tools will ensure you have an edge when you're facing an important decision.

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This online course forms part of the SkillsNet short course suite.

Learning objectives

  • Distinguish between the last three steps in the decision-making model
  • Recognise how to perform key steps as the leader of a nominal group technique session
  • Use ROI measures to choose between alternatives
  • Distinguish between three decision-making tools


Individuals who want to develop or improve their problem-solving and decision-making skills

60 Minutes

365 Days