Description
Good, clear communication is the key to effective outcomes across all endeavours, none more so than in business. Clearly delivering written, verbal and non-verbal messages succinctly and with an eye to the audience are skills this suite of courses will enable you to demonstrate and model with confidence.
Pack inclusions:
- Interpersonal communication: Communicating with confidence
- Improving your listening skills
- Basic presentation skills: Delivering a presentation
- Culture and its effect on communication
- Communicating across cultures
- Dealing with conflict
- Delivering a difficult message with diplomacy and tact
- Preparing to communicate effectively at the 'C' level
- Communication skills and project management
- Techniques for communicating effectively with senior executives
These courses form part of the SkillsNet short course suite. Buy this SkillsNet value pack and save!
You will have 365 days to access to this course.
Audience
Any professional looking to advance their career by becoming a clearer and more effective communicator.
Choose an offering for each one of the bundle components then click on 'Add To Cart' button below:
Communication Skills and Project Management
Description
An essential element of management is the ability to effectively communicate with people. The capacity to successfully communicate in today's global economy is a pivotal element to the success of any organization. Managers need to be aware of emerging technologies and how these affect international communication. To meet an improvement project's specified goals and objectives, a manager must also effectively plan, estimate, and monitor the progress of the project and know what tools to apply. This course explores how communication takes place, and presents techniques and strategies for enhancing communication. It also examines how various project management tools can be used to analyze project risk, feasibility, and priority.Learning objectives
- Recognise interpersonal skills and techniques that the effective communicator may use
- Identify the types of nonverbal communication that help you win the trust of others
- Identify barriers to effective communication
- Recognise how to overcome barriers to communication in a global environment
- Recognise appropriate communication technology formats used to deliver different kinds of messages
- Prioritise a project using benefit-cost analysis formulas
- Identify why the work breakdown structure (WBS) is the most important element of project planning
- Identify the advantages and disadvantages of using Gantt charts
- Distinguish between the critical path method (CPM) and the program evaluation and review technique (PERT)
- Recognise examples of critical performance measures of an ongoing project
- Sequence examples of the steps involved in the management of risk
- Match the major project management documents with descriptions
Audience
Corporate directors of quality, quality managers and executives involved with quality at the organizational or departmental level within an organization.
Offerings
There are no Offerings available for this course.
Delivering a Difficult Message with Diplomacy and Tact
Description
Delivering a difficult message can be one of the most challenging things you do in a professional environment. It can bring anxiety, as you are faced with addressing an uncomfortable issue, and stress at the thought of the conversation's potential to result in a situation of high emotions. This course explores the skills needed to help you effectively plan and deliver your difficult message. It helps you learn how to develop and frame your message by examining issues such as careful preparation, wording, and delivery. If you deliver your difficult message with diplomacy and tact, you can better manage any negative impact your message might have on you or your audience.Learning objectives
- Analyse and plan how to deliver a message you anticipate will be difficult to deliver
- Identify the activities involved in preparing to deliver a difficult message
- Assess whether an individual has handled a difficult conversation with diplomacy and tact in a given scenario
- Deliver a difficult message with diplomacy and tact
Audience
Individuals who want to improve their communication skills in the professional environment and become more diplomatic and tactful in conversation
Offerings
There are no Offerings available for this course.
Interpersonal Communication: Communicating with Confidence
Description
Are you reluctant to voice your opinions to your colleagues for fear they'll be judged negatively? Do you find yourself avoiding awkward communication situations? Confident interpersonal communication skills are essential for healthy and successful relationships, whether personal or professional. Once you've learned how to apply them, these skills enhance your influence and help you achieve your goals. Communicators have an enormous advantage if their relationships are based on rapport-building trust and credibility. But trust and credibility are not the only essentials. You also need to use specific communication behaviors to project confidence in all your verbal and nonverbal interactions. The course shows you how the essential elements of trust, credibility, and specific confident communication behaviors bring about confident communication and enhance your influence. It highlights the advantages of communicating with confidence, explores the construction of trust and credibility, and clarifies how trust and credibility result in confident communications. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.Learning objectives
- Identify expressions of the essential elements of confident communication
- Recognise how trust and credibility enhance confidence in interpersonal communication
- Recognise the use and impact of confident communication behaviours in a given communication scenario
Audience
Individuals who want to develop or refresh their interpersonal communication skills
Offerings
There are no Offerings available for this course.
Leading Teams: Dealing with Conflict
Description
Successful teams are characterized by having a clear direction, trust among team members, effective communication, and the ability to quickly resolve conflict. In the early stages of team development, leaders must set up structures and processes that support the development of these team characteristics. Effective leadership is particularly required during the Storming stage of team development when conflict tends to be at its highest. The survival of the team depends on a team leader who can quickly recognize conflict, diagnose its cause, and use strategies to resolve the issue. In doing so, the leader restores trust and positive working relationships among team members. This course offers you an understanding about what causes conflicts on a team and the important role of healthy communication in handling conflicts. It presents many best practice approaches to resolving conflicts and illustrates the tenets of principled negotiation. By learning the principles and strategies presented in this course, you will have the skills to keep your high-performance teams away from destructive patterns of conflict and on track to achieving their goals. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.Learning objectives
- Match causes of conflict with examples of the effect each has on a team
- Resolve conflict through improved communication
- Use the appropriate approach to conflict resolution given a scenario
- Match conflict resolution techniques with corresponding circumstances of when they would be used
- Recognise examples of the rules of principled negotiation
Audience
Employees at all levels who lead and manage teams and anyone who wishes to develop and refine their leadership skills in a team environment
Offerings
There are no Offerings available for this course.
Preparing to Communicate Effectively at the 'C' Level
Description
Does your job require you to communicate mission-critical data with senior executives? Perhaps you have opportunities to influence executive decision-making, but don't know how best to deliver your message. In order to make the most of your communication with the "C" level, you need to be prepared. This course helps you shape and clarify your message, outlines the principles you should follow when approaching communications with senior executives, and provides important tips on how to build credibility with the "C" level. It also offers detailed guidance on how to approach and plan meetings with senior executives in order to ensure you are positioned for success.Learning objectives
- Identify what you need to be clear about when preparing to communicate with senior executives
- The characteristics and drivers of senior executives that affect how you should communicate with them
- Determine which basic principles for communicating with senior executives have been applied in a scenario
- How to apply the principles to build credibility with senior executives
- Plan the content of your meetings with senior executives
- How to conduct a meeting with senior executives
Audience
Individuals who want to develop or refine their skills for communicating effectively with the "C" Level
Offerings
There are no Offerings available for this course.
Techniques for Communicating Effectively with Senior Executives
Description
Understanding how to communicate effectively with senior executives is a valuable skill for any professional. How else will you pitch your great idea to your CEO or report on key successes or failures? What if you've got only a few minutes to get your message across? This course provides direction on how to carry out executive-level communications in both formal and informal settings. It also explores different communications media and how they might be used to convey your message to senior executives. Finally, the course recognizes the different reasons why you might communicate with the "C" Level. It offers specific guidance on furnishing reports, making proposals, and requesting additional resources.Learning objectives
- Determine whether general principles for communicating upward have been followed in a given scenario
- Match communication platforms to characteristics
- Determine whether relevant guidelines have been followed when using specific platforms to communicate with senior executives
- Recognise how to report or make a proposal to senior executives
- Make a request to a senior executive
Audience
Anyone who wants to develop or refine their skills for communicating effectively with the "C" Level
Offerings
There are no Offerings available for this course.
Listening Essentials: Improving Your Listening Skills
Description
There are many factors and variables that influence the way we listen. Listening to understand and being able to truly identify what is being said to you is often easier said than done. Internal and external roadblocks can interfere with how we listen and interpret the information communicated to us. In this course, you'll discover how roadblocks such as distractions, emotions, and the way in which we communicate can influence the way we listen and receive messages. The course also covers strategies that you can use to avoid these roadblocks and improve your listening skills. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.Learning objectives
- How to avoid distractions that block effective listening
- Distractions that block effective listening
- Determine which aspects of practicing emotional control were dealt with appropriately in a given scenario
- How emotions can block effective listening, given a scenario
- Identify examples of speech that blocks effective listening
Audience
Individuals who want to develop or improve their skills for listening effectively within the workplace
Offerings
There are no Offerings available for this course.
Basic Presentation Skills: Delivering a Presentation
Description
Excellence in presentation can be achieved when the standard of your delivery matches the quality of your content. You may have carefully planned and structured what you want to say, but if you deliver your message in a monotone while standing stiffly, you're probably not going to captivate the audience. Having diligently prepared for your presentation, you need to make sure that your delivery is engaging. You need to communicate your enthusiasm to the audience if you want them to be enthusiastic about your ideas. At the same time, you must appear composed and confident. This course describes how to make your delivery successful and memorable. It covers techniques for managing stage fright – the biggest problem most speakers have. It also explains how to set the right environment for your presentation by making the right choices about room layout and by preparing the room, including the equipment, lighting, and temperature. You'll also find out how to use your voice and body language to deliver your message clearly and effectively. Finally, the course outlines guidelines for handling audience questions – an area most speakers are also very concerned about. After all, how credible the audience finds you can be swayed by how effectively you answer the difficult questions that come up.Learning objectives
- Select the appropriate room setup for a given presentation
- Recognise how to prepare a room for a presentation
- Describe how to deal with stage fright
- Evaluate the effectiveness of a presenter's delivery in a given scenario
- Determine whether a presenter handles a question-and-answer session appropriately in a given scenario
Audience
Individuals who want to improve their presentation skills
Offerings
There are no Offerings available for this course.
Culture and Its Effect on Communication
Description
Effective communication is always a challenge, and when diverse cultures are introduced, good communication can become even more challenging. In today’s global economy, understanding how context, style, beliefs, and value systems influence the way we communicate and decode others' messages is more important than ever. This course attempts to explain various dimensions of a culture and how they affect the communication between individuals from different cultures by identifying the requirements of successful cross-cultural communication. The course takes you through the communication styles for high or low-context situations and provides some key guidelines to improve your cross-cultural communication based on Hofstede's cultural dimensions model.Learning objectives
- Identify guidelines for successful cross-cultural communication
- Classify examples of communication styles as being high- or low-context
- Match the cultural dimensions in Geert Hofstede's Model with their descriptions
- Match each dimension with the guideline that describes how to improve communication with people who exhibit that dimension
Audience
Anyone who wants to develop or refine their cross-cultural communication skills
Offerings
There are no Offerings available for this course.
Communicating Across Cultures
Description
Communicating effectively across cultures can be very difficult. Not only must you pay attention to the cultural distinctions of your audience and adjust your style to them, but you also need to adjust your style to different forms of communication. This course offers guidelines and best practices for speaking and writing across cultures. The course also highlights the importance of keeping your audience's cultural expectations in mind when creating presentations and how to make your presentations effective in a variety of cross-cultural settings. Finally, the course provides a chance to practice communicating effectively through scenarios involving high- and low-context cultures.Learning objectives
- Recognise strategies for effective verbal communication in both high- and low-context cultures
- Classify guidelines for effective presentations as being reflective of high- and low-context approaches
- Communicate effectively in a high- and low-context setting
Audience
Individuals who want to develop and refine their cross-cultural communication skills
Offerings
There are no Offerings available for this course.
