Communication skills are critical when providing advice and services to clients.
Description
As a business adviser, strong communication skills support effective conversations with clients and help determine their needs, uncover financial goals and sustain a long term relationship.
In addition to verbal and written communication, the increasing use of technology, and the various digital channels available, add a layer of complexity to achieving engagement with stakeholders and clients.
This course provides an understanding of the importance of good communication and its influencing factors. It also provides an overview of the four communication styles, the indicators for recognising each style type and how you can adjust your style temporarily to build rapport, be heard, and heeded.
Key Topics
- Communication in a business context
- Communication styles
- Style flexing
This course consists of one online course and one online assessment.
This module part of the Communication component of the My Firm. My Future. Framework. It is designed to complement other learning modules in the My Firm. My Future. Suite.
Learning objectives
- Explain the different areas of communication relevant to a business.
- Analyse your own communication style, including the strengths and potential weaknesses.
- Adapt your approach to communication to match the needs of the audience/clients.
Audience
This course is suitable for SME business owners and accountants advising business owner clients.