Online - Self-paced
127144389365 DaysEnglish
Learn strategies to manage difficult interactions and coach team members in handling conflicts effectively.
Description
CPA Members only
CPA Australia has partnered with Harvard Business School Publishing to curate a collection of world-class leadership development courses specifically for professionals looking to develop the most in-demand skills for today and tomorrow.
This course provides strategies for effectively managing difficult interactions and coaching team members in handling disagreements. Participants will learn how to prepare for difficult interactions, improve communication, and shift the focus towards collaborative solutions. The course incorporates strategies and best practices shared by renowned business leaders, authors, and coaches, offering valuable insights into resolving conflicts. By the end of the course, participants will have gained the skills to navigate challenging interactions and guide their team members towards constructive resolutions.
You'll learn the key concepts through a mix of content, videos, infographics, and downloadable tools. You can then use the real-word scenarios, self-tests and assessments to measure your understanding.
CPA Australia handles your personal information in accordance with the CPA Australia Privacy Policy. By proceeding you will be redirected to an external website to access the training module.
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We may provide links to websites operated by third parties. We are not responsible for the privacy practices or the content of such websites which will be governed by their own privacy policies to which you are advised to refer.
Your satisfactory completion of the training module may be recorded against your CPD hours.
Learning objectives
- Effectively manage difficult interactions and conflicts
- Coach team members in managing disagreements
- Prepare for challenging interactions through careful preparation
- Improve communication during difficult conversations
- Focus on collaborative solutions that work for all parties involved
Audience
Professionals who aspire to take on leadership roles or advance their careers by improving their leadership abilities.
Online - Self-paced
127144389365 DaysEnglish