CPA Members only
CPA Australia has partnered with Harvard Business School Publishing to curate a collection of leadership development courses specifically for professionals looking to manage difficult interactions and improve workplace relationships.
Learn how to resolve those inevitable workplace conflicts and build stronger relationships – whether they are with employees, bosses, peers or even customers and suppliers. This interactive online course pack will help you learn the common causes of difficult interactions in the workplace and the benefits of effective conflict management. Take away tips for dealing with the emotions involved, for overcoming the barriers that prevent people from addressing conflict, and for managing conflict between employees. This course will help you diagnose key aspects of your working relationship with your boss and build a stronger partnership that helps you clarify business priorities and progress your professional development.
In each lesson, you'll learn the key management concepts with a mix of content, videos, infographics, and downloadable tools. You can then use the real-word scenarios, self-tests and assessments to measure your understanding.
This collection includes two topics:
- Difficult interactions
- Managing your boss
To help you transfer the learning back to your business, this collection includes a copy of a Harvard Business Review Case Study as an added bonus with expert commentary and business insights.
Click here for more information about each topic.
